Support

Apologies

If you are reading this page I apologize.  Please help me fix the problem by emailing your crash log to cribbage(at)loonslide.org.  Replace the (at) with the @ character.  I do this to avoid junk email by disguising the address from the web bots.

Please also include your device type and version and (if you installed from iTunes) what operating system (Mac or Windows with version number) you are using. Thanks!

Sending Crash Reports to Developers

When the application you’re using crashes, iPhone OS creates a record of that event. The next time you connect your device to iTunes, iTunes downloads those records (known as crash logs) to your computer. To help get the problem fixed, send crash logs of the application to its developer.  If you used iTunes to purchase the app, it will upload the crash logs and Apple makes them available to the developer (on a weekly basis),  or you can do it manually as described below.

Sending Crash Reports from Macs

To send crash logs to developers:

  1. In the Finder, open a new window.
  2. Choose Go > Go to Folder.
  3. Enter ~/Library/Logs/CrashReporter/MobileDevice.
  4. Open the folder named after your device’s name.
  5. Select the crash logs named after the application you’re testing.
  6. Choose Finder > Services > Mail > Send File.
  7. In the New Message window, enter the developer’s email address in the To field and <application_name> crash logs from <your_name> (for example, MyTestApp crash logs from Anna Haro) in the Subject field.
  8. Choose Message > Send.
  9. In the Finder, you may delete the crash logs you sent to avoid sending duplicate reports later.

Sending Crash Reports from Windows

To send crash logs to developers, enter the crash log directory (Listing D-1 and Listing D-2) in the Windows search field, replacing <user_name> with your Windows user name.

Listing D-1 Crash log storage on Windows Vista

C:\Users\<user_name>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice

Listing D-2 Crash log storage on Windows XP

C:\Documents and Settings\<user_name>\Application Data\Apple computer\Logs\CrashReporter

Open the folder named after your device’s name and send the crash logs for the application you’re testing in an email message using the subject-text format <application_name> crash logs from <your_name> (for example, MyTestApp crash logs from Anna Haro) to the application’s developer.